Be honest about your abilities.
No refunds are given if you are unable to keep up with a tour due to fitness or backcountry experience below that required by the tour.
Please read our definitions of skier/boarder skill levels and backcountry experience.
Rescue Insurance is Compulsary.
All customers MUST have their own mountain rescue insurance which covers mountain helicopter rescue, hospitalization and repatriation to their home country. This is your responsibility. You will be required to provide proof of insurance before attending any tour.
Travel insurance seldom covers all of this. Even if your travel insurance has special cover for "off-piste" or "guided backcountry", it probably does not cover helicopter rescue, or may require you to contact the insurer before calling a helicopter, which is not practical.
We will not arrange short-term local insurance on your behalf as it seldom covers non-Japanese residents. And becasue you have no chace to review the policy fineprint. And because in the event of a claim, you would have to read and write Japanese to correspond with the insurer.
Booking and Cancellation.
Availability is filled on a first-to-pay basis. To secure a booking you will need to pay in full in advance.
No refunds are provided for any cancellation after November 1st, unless we can find a replacement.
TRAVEL CANCELLATION INSURANCE AT THE TIME OF BOOKING IS STRONGLY RECOMMENDED. Check with your credit card company if they provide this cover at the time of payment.